You can update your billing contact details using your account in the support portal. Log in and select your customer reference from the drop down in the top-right corner, Select edit from the drop down Enter your new billing information and save changes.
Table of ContentsWhat the client is responsible forWhen hosting your store, there are different tasks that can be performed. Some are purely server management, others are carrying out tasks on your behalf and others are purely development; here is a brief explanation of what is and what is not chargeable. You can also download a … Continue reading
Whenever an invoice is raised for your hosting, it will contain two dates, a due date and cycle date. We do not pro-rate invoices, as they are not for any specific month, but for the 28-31 day period from which the invoice date refers to. Type Location Purpose Due date Upper right corner, below the … Continue reading
You may need to pay VAT, it depends on your location and VAT registration status.
There is a cost saving when paying annually versus monthly. If you choose to pay monthly You will pay the full service fee every month without a cost saving. For dedicated hosting, a set-up fee will also apply. If you choose to pay annually You will receive the equivalent of 1 month (1/12) discount on … Continue reading
You can view and download all your existing, paid and outstanding, invoices on your account by logging into https://my.sonassi.com