Full stack support for server & store
Our experience bridges the gap between server, dev ops and development
  • 24/7 Ticket based support
    24/7
    Ticket based support
  • 3 minute
    3 minute
    Average emergency response time
  • 100%
    100%
    Support ticket resolution rate
  • 14 hour
    14 hour
    Average normal priority ticket resolution time
  • 99/100
    99/100
    Support response made customers happy

Tailored support plans to suit your business

Performance and reliability of dedicated, elasticity of cloud
  • Standard
    • 60 Minute response SLA
    • Server security updates
    • Email and SMS alerts
    • Local & offsite backups
  • Enhanced
    • Everything from standard plus...
    • Proactive resource monitoring
    • Quarterly performance audit
    • Inclusive server support time
  • Intensive
    • Everything from enhanced plus...
    • Proactive store monitoring
    • Quarterly store audits
    • Inclusive critical dev. support

Real problems, real solutions

See how our full stack support tackles real-world solutions
  • Support #1
    "We want to deploy SOLR on our store."
  • Support #2
    "There's an error with our store search."
  • Support #3
    "Our site is slower than usual."