We stake our reputation on our store support services. Our developers drive the ethos for our service structure, focusing on rapid consultations and first time resolution
Find it, fix it, finish it
Us, your agency, and you A Troika agreement
Let's work together.
The store has a problem. The agency blames the platform. The platform blames the code
We are partnered with the best eCommerce agencies for a very good reason ; only the best partners share our mentality of working the problem to find a solution
Our service team are developers; they speak the same language as your agency
Rather than pointing fingers and shirking responsibility, we enter into deep relationships with all agencies we partner with and agree to focus on the fix and not the blame
Together, there are no problems we cannot solve
You code, we patch.
eCommerce providers release news version with the improved features and critical security patches. Reviewing compatibility and ensuring a smooth upgrade to keep your store up to date is time-consuming, but imperative. This is included for every store support customer
The missing piece
Services need to be defined, but malleable. We provide a variety of options to fit in with your existing team, if you have one, and complement their knowledge and expertise. Working alongside in-house teams or partnered agencies, we will help fill the gaps and slot right in
Let us take up the #Slack
Support tickets work for incident responses, but sometimes you need more than that. Service requests require collaboration and often screen-sharing to get a whole team to be on the same page - literally.
Store lite customers can escalate incidents to a dedicated Slack channel if the process just isn't working. Full store service customers get a dedicated Slack channel to address service requests whenever they require
Build your fantasy team
Choose from platform-only support through to a fully serviced store by the Sonassi team