First time resolution

We stake our reputation on our store support services.  Our developers drive the ethos for our service structure, focusing on rapid consultations and first time resolution

Find it, fix it, finish it

Only the best devs


If all you need from Sonassi is our platform technology, we're on-hand to provide incident response and break-fix assistance

All the tools at your disposal

Store Lite

Support from our development service team for major code updates, store performance audits, and Slack integration

Help on hand whenever you need it

Store Full

Store Full

A fully serviced store by accredited developers.  Dedicated Slack channel, security enabled, code updates included, and forensic store analysis 

Any problem, we will solve it

Us, your agency, and you A Troika agreement

Let's work together.

The store has a problem.  The agency blames the platform.  The platform blames the code

We are partnered with the best eCommerce agencies for a very good reason ;  only the best partners share our mentality of working the problem to find a solution

Our service team are developers; they speak the same language as your agency

Rather than pointing fingers and shirking responsibility, we enter into deep relationships with all agencies we partner with and agree to focus on the fix and not the blame

Together, there are no problems we cannot solve

Let's team up
You Code We Patch

You code, we patch.

eCommerce providers release news version with the improved features and critical security patches. Reviewing compatibility and ensuring a smooth upgrade to keep your store up to date is time-consuming, but imperative. This is included for every store support customer

Custom SLA

Custom SLAs

Businesses vary from being 100% online to having new eCommerce stores.  Defining custom SLAs for emergency responses allows you to dictate how important an emergency is for your business and what your guaranteed response time has to be 

Store Support

The missing piece

Services need to be defined, but malleable.  We provide a variety of options to fit in with your existing team, if you have one, and complement their knowledge and expertise.  Working alongside in-house teams or partnered agencies, we will help fill the gaps and slot right in

Slack Logo

Let us take up the #Slack

Support tickets work for incident responses, but sometimes you need more than that.  Service requests require collaboration and often screen-sharing to get a whole team to be on the same page - literally.

Store lite customers can escalate incidents to a dedicated Slack channel if the process just isn't working.  Full store service customers get a dedicated Slack channel to address service requests whenever they require

Build your fantasy team

Choose from platform-only support through to a fully serviced store by the Sonassi team