Table of Contents
These are run every 24 hours, and stored locally for a total of 3 days.
These are run every 24 hours, and stored locally for a total of 7 days.
These are run every 24 hours, and stored locally for a total of 14 days. These files are encrypted and can only be decrypted by a support team member.
They can be accessed via SSH, SCP, SFTP or FTP in the following directory
The folder structure is arranged by type, then date, read more about the folder structure.
! Backups are read-only - you cannot delete them. If you need to extract a file, copy it elsewhere first
This is an optional service managed by our support team. If you require off-site storage of your backups, please contact sales.
The following paths/file types are excluded from the backup routines to maximise storage space.
*.tar *.tar.gz *.tgz *.bz2 *.bzip *.7z *.rar *.zip *~ *.old *.bak *.tmp *.temp *.part *.lck svn includes/src/* catalog/product/cache/* var/cache/* var/session/* var/report/* var/cache/tmp/* var/log/* /*/home /*/bin /*/dev /*/etc /*/lib /*/lib64 /*/logs /*/sbin /*/tmp /*/usr /*/var /*/version /*/proc /example lost+found