Support Plans
| Standard | Enhanced | Intensive | |
|---|---|---|---|
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Price |
INCLUDED | £80 /mo. /server | £150 /mo. /server |
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Fully Managed support 99.95% uptime SLA 4 hour hardware replacement 24/7 emergency support 1 hour response time OS security updates SMS & Email monitoring |
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Resource Monitoring CPU, memory, disk and network notifications when limits are exceeded |
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Store Monitoring Sonassi engineer notified and performs corrective action |
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Server performance audits A review of your server and planning expected traffic growth |
Quarterly | Quarterly | |
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Store performance audits A review of your Magento store and planning expected traffic growth |
Quarterly | ||
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Extra server support For installation of custom applications or help writing custom scripts |
15 mins | 15 mins | |
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Emergency development support Critial Magento development support provided by Sonassi's experts |
15 mins |