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Any application capable of generating 2FA codes is compatible with our service, however we would recommend the following apps:
Authy is the recommended choice as it provides backups and allows you to sync your 2FA tokens across multiple devices which is helpful if you upgrade your phone or have to replace it.
Enabling 2 factor authentication
You can activate 2FA via the "Account settings" option, this can be found on the top navigation bar of https://my.sonassi.com
You can then select the "Enable 2FA" button to begin the process
The following screen will appear:
Open the 2FA application on your phone, select "Add account" then scan the code displayed on your screen.
Your phone should now display a 6 digit number with a timer next to it, an example of how it looks in Authy is provided below:
You should enter this into the "One-time Password" box and click "Validate", this will complete the 2FA activation process.
Force 2FA on login
The "Force two-factor authentication on login" option will require you to enter your 2FA code on login (rather than when accessing 2FA enforced areas of the site), this will ensure that your account cannot be accessed by anyone other than yourself and is recommended for security purposes.
Please note: You should use Authy or another 2FA application with backup and restore functionality, to ensure you do not lock yourself out of your account in the event of phone theft, loss or upgrade when using this option.
Disabling 2 factor authentication
You can disable 2FA via the "Account settings" option, this can be found on the top navigation bar of https://my.sonassi.com
You can then select the "Disable 2FA" button to begin the process
An email will be sent to your email address, you should click the link to confirm that you wish to disable 2FA
This will complete the process of disabling 2FA.
Recovering from lost 2FA token with Forced 2FA enabled
In the event that you have lost your 2FA token and cannot login to your account, you will need to contact the support team. Please call the support telephone number available here where a member of the support team can walk you through the process.