Careers
Hard working, talented, geniuses apply within
  • Unique Culture
    Unique Culture
  • Great Perks Package
    Great Perks Package
  • Superb Location
    Superb Location

  • Culture
    • Free staff parking
  • Perks
    • Company pension
    • Half day off on your birthday
    • Annual Christmas party
  • Location
    • Offices all over the UK, including Glasgow, Manchester, London, York and more.

Current vacancies

  • Tech 2 Support Engineer
    Details
    Paid holidays
    Pension included
    On-the-job training
    Role

    Sonassi is a managed eCommerce web hosting provider, offering a platform as a service for PHP web applications (Magento & other eCommerce applications). The role of our support engineers is to maintain and support the customer's platform through the use of telephone and support tickets.


    Our Tech 2 support engineer forms the "first line" of support for customers; being able to successfully triage, resolve or escalate customer support enquiries as necessary to the Tech 3 and Tech 4 support teams.


    Typical duties
    • Support ticket triage
    • Onboarding new customers (site migration/cloning)
    • Magento/WordPress security patch application
    • Investigating server generated alerts/errors and ongoing maintenance
    • Identifying server side issues from Magento store side issues
    • Updating and maintaining internal and customer documentation
    • Installing/provisioning SSL certificates

    Key requirements
    • Experience with Linux (Bash, Nginx, PHP-FPM, MySQL)
    • Basic understanding of PHP
    • Excellent written and verbal English
    • Patience and an aptitude to help customers
    • Calm under pressure
    • Efficient at managing workload/prioritising tasks
    • Willingness to work on call

    Even better if you have
    • Experience physically assembling computers/servers
    • Debian/Ubuntu experience
    • Magento experience
    • Good working knowledge of software used in MageStack
    • Driving licence
    Full Time, Competitive salary
  • Developer
    Details
    Paid holidays
    Pension included
    Role

    Developers at Sonassi provide both reactive and proactive back-end code support to our hosting customers. Where we act as an extension of their team (or their development team), providing scheduled and emergency expert assistance in Magento fault diagnosis and resolution - or building entirely new functionality.


    The role will typically include helping our customers ticket-based support enquiries where it needs more focus/time than our front line support staff would typically devote. It can also include helping customers with proactive development projects (eg. building/installing modules).


    Key requirements
    • Proficient in Magento backend development
    • Experience with command line
    • Excellent written and verbal English
    • Patience and an aptitude to help customers
    • Calm under pressure
    • Willingness to work on call

    Even better if you have
    • Experience profiling Magento code for performance gains
    • Experience identifying Magento scaling bottlenecks
    • Confidence working with command line Linux
    Full Time