Its that time of year again, we're slowing down for Christmas

Our Christmas Opening Hours

During the Christmas and New Year's Holidays, Sonassi will be offering remote technical support from Dec 23rd to Jan 3rd. Office hours technical support will resume regular hours (10 am to 6 pm GMT) beginning Jan 3rd. During these dates, our staff will be operating remotely - so calls to our office will unable to be answered.

We will still however be checking emails and tickets on a daily basis.

What Should I Do If I Need Help

Your first port of call should always be our status page, which will give you all the latest information you need - you can find it here

If you need assistance, we'll still be here to help, 24/7/365. All we ask is that you prioritise your tickets accordingly.

  • Low: Not critical, or can wait until after 3rd January to be completed
  • Normal: Not critical, or can be resolved by 3rd January to be completed
  • High: Not critical, but needs to be addressed within 24 hours of submission
  • Emergency: Critical, needs to be addressed within 1 hour of submission

You must submit any support requests via your account on - please do not use phone or email for support.

Be sure to read our FAQs on what support is chargeable, submitting a support ticket and what is an emergency.

Thanks Again For Being a Great Customer

Thank You for your continued support and have a wonderful Holiday Season and a Happy New Year. We hope 2016 was a successful year for your business and that you will show continued growth in 2017.